Refund and cancellation policy
Last updated 1 August 2026 · Version 1.0
How to cancel a place, when a refund is due, how long it takes and how it is paid back. This page explains our terms and conditions in practical steps; the terms are the governing document.
In short
You can ask for a full refund within the first 14 days of your programme. After that, no cancellation refund is available, except under a Job Guarantee Agreement. If we cancel a cohort, you always get your money back in full. Refunds go back to the card or account you paid with.
Cancelling within 14 days
You may request a full refund within the first 14 days of the Programme, provided you have a legitimate and valid reason for cancellation. Refunds are made excluding VAT, platform fees, and any applicable taxes or charges, as set out in our terms and conditions.
How to cancel
Email support@ashwoodeducation.com from the address you enrolled with. Include your full name, the programme and its start date, and your reason for cancelling. We confirm receipt within two working days. The date we receive your email is the date your cancellation counts from.
How and when you are paid back
Refunds are returned to the original payment method — the same card or account. We start the refund within five working days of approving it; your bank then usually takes a further 5–10 working days to show it. If you paid in a currency other than your card's, your bank's exchange rate on the day may make the amount you see differ slightly from what you paid.
Instalment plans
If you pay by instalments and cancel within the first 14 days, we refund what you have paid (on the terms above) and cancel the remaining instalments.
After the first 14 days
No cancellation refund is available after the first 14 days. Where a refund is due under a Job Guarantee Agreement signed by you and the Company, it is processed only after the Programme and the applicable Placement Support period are complete, under the terms of that agreement. If you are eligible, you may instead choose to continue receiving assistance and placement support.
If we cancel or cannot deliver
If we cancel a cohort before it starts, we refund you in full, or move you to another start date if you prefer. If we cannot deliver a session, we reschedule it or provide a recorded equivalent.
Payments taken in error
If you were charged twice or charged the wrong amount, email support@ashwoodeducation.com with your payment reference. We refund the difference in full, with no deductions.
Questions and complaints
If you are unhappy with how a refund has been handled, email support@ashwoodeducation.com; we respond within five working days.
DRAFT — NOT LEGAL ADVICE
This page is a structural draft written to show layout and tone. Every clause must be reviewed and signed off by the client’s solicitor before launch, and the bracketed values replaced with real ones.